Frequently asked questions
Our Guarantee
At usTHAplug, every order is backed by our commitment to quality and peace of mind:
•30-Day Return Policy– If your item isn’t the right fit, you have 30 days to return it for an exchange or refund.
•Money-Back Guarantee– Shop with confidence. If you’re not completely satisfied, we’ll make it right or refund your purchase.
•Shipping Protection– All orders are protected from loss, theft, or damage during transit.
•Customer Support– Our team is here to assist you with sizing, tracking, or any questions from checkout to delivery.
With usTHAplug, you can shop knowing every order is secure, protected, and guaranteed.
1:1 Quality
All our products come with a full quality guarantee. Every photo on our site is real and taken from our own stock. Pieces labeled 1:1 match 100% in materials, stitching, and measurements, etc all verified by our store.
Why Our Prices Are Lower
We specialise in supplying factory-direct UA (unauthorised authentic) versions of limited edition shoes and apparel, allowing us to offer significantly lower prices than traditional retail or resale markets.
Our goal is to make sought-after styles accessible, so you can wear and enjoy your items without the inflated retail or resale costs.
All product images shown on our site are of our actual inventory and fully represent what you will receive. If you would like inspection images prior to shipping, you can request this at checkout. Please note this may add a short delay to your delivery time.
Delivery & Shipping
At usTHAplug, we aim to make the delivery process smooth and transparent for every customer.
•Order Processing– Once your order is placed, it will be processed within 24 hours.
•Factory Dispatch– After processing, your items are shipped from our factory warehouse to our sorting centre, which takes 1–4 business days.
•Quality Assurance– At our sorting centre, each item goes through a strict quality control and inspection process before being released for delivery.
•Final Dispatch– Orders are dispatched within 1–3 business days and shipped according to the delivery method you selected at checkout.
•Tracking Information– Once your order has shipped, you will receive a tracking code via email within 24–36 hours.
•Order Updates– We keep you informed throughout the entire process, from confirmation to delivery, so you always know the status of your order.
Our goal is to ensure that every order is processed with care, inspected thoroughly, and delivered to you on time.
